Mia Sapphire partners with major international shipping companies like FedEx, SF Express,USPS, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud and to ensure that your package is properly delivered and that you receive your package within the time frames, we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
A confirmation email will be sent to you once the order is authorized and verified.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
All orders are subject to verification and processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from one of our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 7-10 business days (excluding Saturdays, Sundays, and Holidays) to process.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations. You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge).
We are not responsible for any orders lost in transit nor are we responsible for any damages that may be caused while in transit via USPS. If your package was lost, you would need to contact your nearest USPS post office and provide them with the tracking # that was sent to you once we shipped your order. Please note this becomes a matter between the customer and USPS. We can not replace your package because it was lost, it is a risk we all take when ordering online. It is rare but be aware this can happen.
If you would like to request a SIGNATURE REQUIREMENT. Please include it in the notes of your order and we will invoice you the small fee so you can ensure your package gets delivered safely or e-mail us with your information to firstname.lastname@example.org.
All shoes ship without boxes. Please be aware before placing the order.
** ESTIMATED SHIPPING TIME DOES NOT INCLUDE VERIFICATION AND PROCESSING TIME**
*NOTE*: Some of our suppliers are located international. Some of our items are shipped from our USA suppliers and some are shipped from our international suppliers. Shipping depends on product availability and location of warehouse. This can make shipping on some items take a bit longer but be patient with us. We appreciate your patience.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic orders, we will use the following carriers: USPS, Fedex, DHL, E-Packet, or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
** In-Transit Time - Does not include standard processing time of 3-7 business days. Business days do not include Saturdays, Sundays, or US Holidays.
*** Free Shipping Promo - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier.
Have your tracking number? Check the status of your shipment here.
Custom Jewelry: Shipping times for all custom jewelry is usually 10-25 business days.
Please note: Total Delivery Time = Processing Time + Shipping Time
Shipping fees are non-refundable. If you refuse any shipments from Mia Sapphire (www.miasapphire.com) , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS (standard shipping).
PREORDER ITEMS: If your order contains a PREORDER item, we will not be shipping your order separately. We will ship all items in the order that your preorder items arrives in our warehouse.
PREORDER SHIPPING TIMES: 10-30 business days. View our Pre-Order Policy for more information here.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. Please allow a standard 3- 10 business days to see the refund post to your bank account. Thank you!
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Mia Sapphire does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Has My Package Shipped? Is It On Its Way?
When your order is placed, you will receive an automatic confirmation email. Your order will process (3-7 business days), and when it's ready to leave our Distribution Center (warehouse), you will receive a second email with tracking information for your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center or Warehouse. Depending on the shipping method, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 15 business days ago and there is still no information on your tracking number, please contact us.
Shipping time varies by location. Specific delivery dates are not provided nor guaranteed. While we will do all that we can to make sure you order is delivered on time, Mia Sapphire cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Do You Ship Internationally?
Mia Sapphire currently does not ship international. USA only.
Do You Refund Shipping Cost?
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning.
I Received a Damaged Item. What Do I Do?
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (email@example.com) along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Mia Sapphire reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Mia Sapphire reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Mia Sapphire reserves the right to limit, refuse, and/or reject returns (both in store and online) to any customer or entity, due to similar actions as noted above.